National Board for Technology Incubation (NBTI)
Federal Ministry of Innovation, Science and Technology
NBTI Customer Relations & Complaints Redress Mechanism
This is the official Digital Grievance Redress Mechanism of NBTI. Members of the public can submit complaints, send customer relations enquiries, provide feedback and track formal complaints using their unique complaint tracking ID.
How the GRM Works
The platform supports end-to-end complaint handling, from submission and acknowledgement to resolution, monitoring and management oversight.
Submit
The complainant provides details, category, location and the department/unit to receive the complaint.
Assign
The complaint is saved with a unique tracking ID and routed to the selected unit for action.
Respond
Authorized officers review the complaint, update status and document official action taken.
Monitor
Management and SERVICOM monitor overdue complaints, escalations and service performance.
Built for Accountability and Service Improvement
The NBTI GRM supports transparent complaint management, departmental responsibility, zonal accountability, SERVICOM monitoring, executive oversight and improved public service delivery.