Complaint Submission

Submit Complaint

Send your complaint directly to the appropriate NBTI department or office. Automatic routing is disabled, so please choose the receiving unit carefully.

1. Fill Details Provide your contact information, location and complaint category.

2. Select Unit Choose the exact department/unit that should receive the complaint.

3. Track Case After submission, copy your tracking number for follow-up.

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Complaint Submission Form

For staff, stakeholders, vendors, partners, training participants and members of the public.

Draft saved automatically on this device.

1 Complainant Information

Stakeholder Type *

Location / Zone *

Full Name *

Email Address *

Phone Number *

Department / Organization / Unit

2 Complaint Details

Complaint Category *

Send Complaint To *

Manual confidential routing enabled: select the exact Director, SERVICOM, or Zonal Director you want to send this complaint to. The system will not automatically change your selected receiver.

Subject *

Complaint Details *

Describe the issue clearly. Maximum 200 words per complaint. 0/200 words

Upload Evidence / Attachment

Accepted files: PDF, JPG, JPEG, PNG, DOC, DOCX. Maximum file size: 10KB.

Important Notice: Abuse of this platform is not allowed. Repeated false complaints, spam submissions, offensive content, or malicious use may lead to temporary restriction of access by SERVICOM Performance Monitoring officials.

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